Q: Why are the items on your website not priced?
A: The reasons for that are very simple, the manufacturers do not allow it. All of the manufacturers we work with have strict Internet Policies & Procedures; they prohibit us from posting prices for their products on our website. Also, we are not a typical online store. Our trained Design Consultants are not here to just “make a sale”. We are here to help you create your outdoor living oasis which depending on finish and fabric can alter standard pricing.
Please feel free to email us at [email protected] or call us toll free at 1-888-643-6003, and we will be more than happy to assist you.
Q: What forms of payment do you accept?
A: We accept all major credit cards; Visa, MasterCard, Discover and American Express. We do accept checks; however, we must receive the check and wait until the check clears (normally 7 days) before your order will be submitted to the manufacturer.
Q: What percent of the total purchase price do you require as a down payment to place an order?
A: We require 50% down, at time of purchase. The remaining 50% is due once we receive the furniture in our warehouse. Furniture will not be shipped unless we have received the entire balance. If the furniture is shipped directly from the manufacturer, we will require full payment for those items. Your Design Consultant will inform you if the items you are purchasing are shipped direct from the manufacturer.
Q: How is the furniture shipped?
A: We ship our orders common carrier, which means it will be drop shipped to you without setup or assembly. The driver is only required to unload the items from the truck curbside. A drop shipment is an inexpensive way to ship your order and to minimize your delivery time.
We do offer “White Glove Delivery” for an additional cost. White Glove delivery includes removal of your furniture from the cartons, simple assembly, and removal of the cartons from your property. Please ask your Design Consultant about this option.
Q: Do your prices include shipping?
A: Yes, our prices do include the standard freight charge. There is an additional charge for White Glove Delivery.
Q: Will I be required to pay sales tax on my order?
A: As long as you live in a state other than North Carolina or South Carolina, we will not charge you sales tax on your order.
Q: Once I place an order, when can I anticipate the furniture to arrive?
A: Since most of the orders we take are custom orders, they do have to be ordered directly from the manufacturer. We will provide you with an ETA, based on the manufacturer's estimated lead times. A good rule of thumb is 8-10 weeks for cast & casual aluminum, teak, wrought iron and umbrellas. Wicker furniture normally runs around 6-8 weeks. The buyer understands that it is in our best interest to provide delivery in a timely manner, but we cannot guarantee ship dates. Please keep in mind that most manufacturers will not ship directly to the customer, so your order must first be shipped to our warehouse and then be reshipped out to you.
Q: If I see the manufacturer I am looking for on your website but not the collection, does that mean you do not carry it?
A: We are able to order any of the collections the manufacturers we work with offer, unless the collection you are looking for happens to be an exclusive to certain retailers or has been discontinued by the manufacturer. We try to get as many of our products as we can online; however, there are many that we offer that are not listed on our website. If you know what you are looking for and do not see it on our website, please contact us at [email protected], or toll free at 1-888-643-6003.
Q: Do you offer further discounts if a group is purchased rather than a single item?
A: No, we price everything by the piece. No matter how few or how many items you purchase, our price per item will remain the same. However, we will match any competitors' prices that are verifiable.
Q: Do you ever have sales?
A: No, since we have very low overhead, we are able to provide the lowest prices all year round.
Q: Do you offer a catalog?
A: At this time, no. The best way to view the furniture that we offer is to visit our website.
Q: Can I purchase replacement parts, slings and cushions from you?
A: We will only order replacement parts, slings and cushions for past customers of PatiosUSA. If you purchased your patio furniture elsewhere, it is best you work with that dealer to obtain the replacements you need. We cannot supply ANY parts unless you purchased your furniture from us.
Q: Do you sell to commercial clients?
A: Yes, we have sold our furniture to many hotels, resorts, restaurants, and cafes. We offer great prices everyday and further discounts to commercial buyers who are purchasing ten or more sets of furniture.